Unworn Products are returnable within 14 days of delivery.

Returns

  • Generate a pre-paid return label by completing our form.
    • Have ready: Order # & e-mail address used for Order.
  • Once you receive your pre-paid shipping label from us: Print it out, stick it to the same package your order arrived in (not the slipper box), & send it back to us.
    • All items returned must be in like-new condition & include the original tags & unaltered box.
      Please keep this in mind when testing the fit: try them on indoors on a clean surface.
    • If a returned product shows any signs of wear, it will be sent back to the original shipping address, and you will receive a confirmation e-mail.
    • Returns with light wear will be accepted at our discretion, with a 20% damaged goods fee charge taken out of the total refund amount.
    • Items shipped in taped or labeled Rust & Salt slipper boxes or damaged Rust & Salt slipper boxes are subject to a 20% damaged goods fee charge.

Exchanges

  • For exchanges, generate a pre-paid return label by completing our form.
  • Once you receive your pre-paid shipping label from us: Print it out, stick it to the same package your order arrived in (not the slipper box), & send it back to us.
  • Once we receive the return, we will ship out the Exchange Order

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refund will be in amount of original purchase price.
  • There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable)

  • If you don't believe you've received your refund, please first double check your bank account.
  • Then contact your credit card company and bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at returns@rustandsalt.com.

We can only accept returns on U.S. orders made on www.rustandsalt.com. If you made a purchase from an independent retailer or another online retailer, please return the product to the store from which you purchased, under the guidelines of their return policy.






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